Your quote is included in this Financial Times piece (archived version) but it’s immediately followed sorry, preceded by my favorite. And by favorite, I mean one of the most vile things I’ve ever heard.
One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive.
Proton Laser Therapy is used to precisely kill tumors. You know, like tumors in a brain that are causing seizures. How dare those parents “freak out” just because you are refusing to cover their child’s cancer treatment? These fuckers are completely out of touch. They honestly think they have the moral high-ground letting kids die in order to increase shareholder value. I now really understand why the guillotine was invented.
This ProPublica article is good reading. It discusses a company used by many insurers, including UHC, to deny claims using AI. The name of the company is EviCore. I suppose the “Evi” is supposed to be short for “evidence” but I think it is pretty clear that it’s just short for “evil.”