All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It’s all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We’ll see if that changes over the weekend…

  • Swarfega@lemm.ee
    link
    fedilink
    English
    arrow-up
    22
    arrow-down
    1
    ·
    5 months ago

    That’s the annoying thing here. Everyone, particularly Lemmy where everyone runs Linux and FOSS, thinks this is a Microsoft/Windows issue. It’s not, it’s a Crowdstrike issue.

    • stringere@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      14
      ·
      5 months ago

      More than that: it’s an IT security and infrastructure admin issue. How was this 3rd party software update allowed to go out to so many systems to break them all at once with no one testing it?

      • wizardbeard@lemmy.dbzer0.com
        link
        fedilink
        English
        arrow-up
        3
        ·
        edit-2
        5 months ago

        From what I understand, Crowdstrike doesn’t have built in functionality for that.

        One admin was saying that they had to figure out which IPs were the update server vs the rest of the functionality servers, block the update server at the company firewall, and then set up special rules to let the traffic through to batches of their machines.

        So… yeah. Lot of work, especially if you’re somewhere where the sysadmin and firewall duties are split across teams. Or if you’re somewhere that is understaffed and overworked. Spend time putting out fires, or jerry-rigging a custom way to do staggered updates on a piece of software that runs largely as a black box?

        Edit: re-read your comment. My bad, I think you meant it was a failure of that on CrowdStrike’s end. Yeah, absolutely.

      • Malfeasant@lemm.ee
        link
        fedilink
        English
        arrow-up
        1
        ·
        5 months ago

        Bingo. I work for a small software company, so I expect shit like this to go out to production every so often and cause trouble for our couple tens of thousands of clients… But I can’t fathom how any company with worldwide reach can let it happen…

        • SapphironZA@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          3
          ·
          5 months ago

          That’s because cloudstrike likely has significantly worse leadership compared to your company.

          They have a massive business development budget though.

    • uis@lemm.ee
      link
      fedilink
      English
      arrow-up
      7
      arrow-down
      1
      ·
      5 months ago

      Everyone, particularly Lemmy where everyone runs Linux and FOSS, knows it is a Crowdstrike issue.

    • Scrollone@feddit.it
      link
      fedilink
      English
      arrow-up
      3
      ·
      5 months ago

      Many news sources said it’s a “Microsoft update”, so it’s understandable that people are confused.

      Also, there was an Azure outage yesterday.

    • kaffiene@lemmy.world
      link
      fedilink
      English
      arrow-up
      4
      arrow-down
      9
      ·
      5 months ago

      It’s a MS process issue. This is a testing failure and a rollout failure

      • wizardbeard@lemmy.dbzer0.com
        link
        fedilink
        English
        arrow-up
        7
        ·
        5 months ago

        This had nothing to do with MS, other than their OS being impacted. Not their software that broke, not an update pushed out by their update system. This is an entirely third party piece of software that installs at the kernel level, deeper than MS could reasonably police, even it somehow was their responsibility.

        Thid same piece of software was crashing certain Linux distros last month, but it didn’t make headlines due to the limited scope.

          • dan@upvote.au
            link
            fedilink
            English
            arrow-up
            4
            ·
            5 months ago

            Microsoft would never push an update on a Friday. They usually push their major patches on Tuesdays, unless there’s something that’s extremely important and can’t wait.

      • HelloHotel@lemm.ee
        link
        fedilink
        English
        arrow-up
        1
        ·
        edit-2
        5 months ago

        Windows is imfamous for a do-it-yourself install process, they are likely using their own deployment tools. If anything, criticize them for not helping the update process at all.