I mean I understand his sentiment but the system is working exactly as defined. When he says stuff like Facebook, Apple, Microsoft used to work it’s not for a lack of trying. Their MO has not changed since the 80’s. What has changed is the ability to execute on their MO.
The companies are fine. The problem is societal. Hackers ain’t gonna fix shit.
If it’s anything like my work and their RTO a few things.
So expect quality at Amazon to decline. It may not be outwardly visible but mark my words for those that are still there it will devolve into a chaotic shit show of overworked employees that are left backfilling work for those who left and the incompetence that came in.