That’s quite a wall of text there. I work in IT, probably the first part of the tech sector to be outsourced, and it has been known as a bad idea for a long time, but it keeps happening. I know of one fortune 50 company that, a little over 1 year ago, outsourced their IT to India. Everything from help desk to knowledge management. They are bringing it back because it was a disaster.
That isn’t to blame India. I’m sure it is full of skilled workers, but you don’t outsource to get the best, you outsource to get cheaper. So what you end up with is the worst workers. And then you tack on a language barrier on top of that and suddenly work in the US grinds to a halt. The problem is, it does save money for a few quarters, the execs who pushed it get their bonuses, and then the real cost hits as systems break down.
Really, because since I blocked most meme communities, I feel like all I’m getting in Lemmy lately is news about Twitter and Bluesky.