I left like a decade ago when they asked me in a chat to verify my identity by answering a question asking what my first car purchase was. I’ve never given then my SSN or that kind of financial details, so the fact they had these questions and details about me terrified me at the time and I immediately requested to delete and close everything with them. Haven’t used PayPal again since then.
Interesting, I didn’t have this experience a couple of years ago. I wonder if they’ve just upped it to try and “automate” things more with the crazy amount of tourism they’re suddenly getting. Also I’d be curious on which airport you went to, Haneda or Narita?
If the scans and such were in the states, I’ve requested opting out and no one really cared, they just said okay. Funny enough, it actually made me go through quicker than it was taking everyone who did the face scans, contradicting the sign claiming it’s quicker.