Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness

Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness

  • slazer2au@lemmy.worldEnglish
    43·
    7 days ago

    Behind the scenes, the layoffs triggered challenges that were not anticipated when the AI rollout was approved.

    Former and current employees describe a loss of institutional knowledge, longer resolution times for complex cases, and an increased burden on remaining staff tasked with supervising AI outputs. In some instances, human agents were required to step in and correct AI-generated responses, eroding the productivity gains the layoffs were meant to deliver.

    Not anticipated my ass. Every company that has gone down the path of firing experienced staff has run into this issue.

    • Settoletto 🍤OPMA
      5·
      7 days ago

      My tinfoil cats are mewoing about a coordinated effort accros the IT sector to make one year with insane profit and the added side effect of lowering the wages accros the sector.

        • Settoletto 🍤OPMA
          2·
          7 days ago

          You’d have to ask my tinfoil cats about the details. I’m still reluctant to attribute these “people” with the hormones necessary for cooperation, coordination, or anything starting with “co-” really…

          …But the tinfoil cats have a point