Despite knowing about chronic "flaws," Tesla reportedly blamed drivers for glaring defects like collapsed suspensions and breaking axles.
  • AutoTL;DR@lemmings.worldBEnglish
    7·
    1 year ago

    This is the best summary I could come up with:

    Despite knowing about chronic “flaws” and “failures” for many years, Tesla reportedly blamed drivers for glaring defects like collapsed suspensions and breaking axles.

    As Reuters reports, tens of thousands of Tesla owners have had the suspension or steering of their vehicles — even in practically brand new ones — fail in recent years.

    Nonetheless, some of the documents suggest technicians were told to tell consumers that these failures weren’t due to faulty parts, but the result of drivers “abusing” their vehicles, which highlights the EV maker and its CEO Elon Musk’s infamous way of handling customer complaints.

    Case in point, the news comes after Reuters revealed back in July how Tesla created an entire dedicated team to suppress driving range complaints.

    Unlike Tesla’s major Autopilot-related recall earlier this month, which was addressed with an over-the-air update, Reuters’ latest report suggests the company has plenty of other part failure-related issues that won’t be able to be fixed with a simple software patch.

    “It defeats the purpose of the high speed if you’re afraid that your front wheels are going to fall off if you accelerate quickly,” Tesla owner Trace Curry, who’s had to pay over $10,000 to keep his 2016 Model X on the road, told Reuters.

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