• themoonisacheese@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    17
    ·
    5 months ago

    Because if you throw enough money at them, they’ll trip over themselves trying to fix your production critical issue in 4 hours or less, and that’s valuable to business because they get to go “it’s not our fault the site was down and we lost $2 million, it’s our vendor’s support team that was inadequate”

    • hume_lemmy@lemmy.ca
      link
      fedilink
      English
      arrow-up
      8
      arrow-down
      1
      ·
      5 months ago

      Yeah, at a certain scale you’re not paying for the technology… you’re paying for a scapegoat.